Store Policy

AGREEING TO A SALE IS CONSIDERED AGREEING WITH THE POLICIES BELOW. PLEASE READ THE POLICIES BEFORE PLACING AN ORDER.

General Policy

Crown Hat, Inc. is an officially licensed wholesaler providing service to wholesalers & resellers.
The wholesale minimum order is $50.00 total excluding shipping.
Any orders below $50.00 are charged a non-wholesale fee.
All prices listed online store are wholesale pricing.
Case pricing (144 hats / 12 dz of each style) applies to all available items. We do not offer retail pricing.
Merchants from the State of California MUST provide California's Seller Permit Number when registering for an account.
Any customer from California who registers without a valid reseller's permit or tax ID is subject to order/account cancellation or CA sales tax.
Any inquiry regarding a purchase / placing an order / items must be received via website messaging or e-mail [email protected].

Shipping Policy

The shipping rate is calculated based on the products' weight/volume and destination.
All shipments will be shipped to a customer's credit card BILLING address with the exception of P.O Box billing address. Any other exception needs to be approved/verified by August Caps prior to shipping (e.g. shipping to embroidery).
We ship all wholesale orders via UPS. A tracking number will be provided via email and on the customer account page once the shipment goes out.
Packages are usually shipped out within 1-2 business days.
It is your responsibility to provide any special delivery instructions to UPS/USPS at your shipping address. After the tracking number shows that the delivery has been completed, we are not responsible for any package loss.
We verify the contents of packages and match invoices before sealing. We hand-pick our boxes, matching contents to invoices. Our seal is a guarantee that we have checked our contents. If a seal is broken or box is torn / damaged upon delivery, this is the responsibility of the carrier and you must either obtain the driver’s signature or refuse the package.

Payment Method

We accept all major credit cards via secure online Paypal and on the website via Authorize.Net.
YOUR BILLING ADDRESS MUST MATCH YOUR SHIPPING ADDRESS TO PREVENT ANY FRAUDULENT TRANSACTIONS.
You do not need a Paypal account to pay with your credit card online.
All international customers must pay via Paypal or using an international credit card using Paypal Online Credit Card System.
Money orders & cashier's checks are accepted. Your package will be shipped after the payment is fully received and cleared.
CODs are not accepted.
For any other method of payment, please contact us for details.

Return Policy

All sales are considered FINAL.
We double-check to ensure the quality of the products prior to shipping. However, if defective merchandise is received at the point of origin, please contact us via email within 3 business days of delivery.
Returns without pre-authorization are not accepted.
Shipping/handling charges are not refundable.
Refunds will be made for the defective pieces only in a form of store credit.
We double-check the total quantity of items prior to shipping. If there is any item sold out / out of stock, we notify customers via e-mail re: the shortage and either provide a refund or suggest a substitution.

Local Pickup

Orders can be picked up at Crown Hat, Inc. at 100 West 17th St. Suite 9, Los Angeles, CA 90015. Please indicate that you want to pick up your orders in the Comment section during checkout. The shipping fee will be fully refunded after pickup.

DO NOT COPY A FULL OR PARTIAL CONTENT FROM OUR WEBSITE FOR ANY REASON. IF ANY MISUSE / ABUSE OF OUR CONTENT IS FOUND, A LEGAL ACTION WILL BE TAKEN.