AUGUST CAPS WHOLESALE by CROWN HAT, Inc.
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F.A.Q.

FREQUENTLY ASKED QUESTIONS



Where are you located and how can I contact you?

-          We, Crown Hat, Inc. (August Caps Wholesale, Online Sales Div.), are located in Los Angeles, California, just a couple of minutes away from LA Downtown and Los Angeles Convention Center.

-          Our Business Hours:  Mon-Fri 8:00AM-4:00PM; Sat 8:00AM-12:30PM

-          Our Mailing Address:  CROWN HAT, INC. 100 W. 17th St. Suite 9, Los Angeles, CA 90015.

-          Our Phone Number is provided to our wholesale customers only.  All inquiries must be first received via website messaging or e-mail.

-          BEST way to reach us is via e-mail augustcaps@gmail.com or use a “contact us” messaging feature on our website. 

 

Do you have a showroom available?  Can I shop at your wholesale store? 

We do not have a showroom.    However, you may pick up your order at our wholesale facility within 2 business days from the date of your order.  Please e-mail us to make an arrangement prior to placing an order, or simply place an order online and indicate that you will pick up your order.  Shipping fee will be fully refunded after pick-up. 

 

How can I make an order?

The easiest & fastest way to place an order is by placing it online.  After registration, you may add items to the shopping cart, and pay for your items via online credit card or Paypal.  After a successful payment transaction, you will receive an order confirmation and a receipt of payment via e-mail.  

We do not accept orders via phone.  If you have any concern or question about placing an order online, please send us an e-mail at augustcaps@gmail.com. 


What is your wholesale minimum order?

We require $50.00 wholesale minimum order.  You may place an order smaller than $50.00, but such non-wholesale order is charged a handling fee and subject to tax.  You may mix and match (e.g. Qty 2 black snapbacks, 3 white snapbacks, 7 baby pink caps, etc.). 


Is "Your Price" on the website for everyone?  

"Your Price" on our web store is wholesale pricing for everyone who places a wholesale order.  For example, you may buy Qty 1 solid black snapback hat for $3.00 and Qty 30 solid white snapbacks for $90.00 ($3.00 ea).  Case pricing applies to all available hats (e.g. 144 solid black snapbacks at $2.75 instead of $3.00).   Any quantity under 144 per style = the same wholesale pricing as shown on the web.  

Please note that our distributor/wholesaler customers who place case (12 dozen per style) orders on a regular basis are eligible for further discount wholesale pricing.  


Do I have to have a tax ID and/or reseller permit / legal business name to order from you?

We primarily serve wholesalers / resellers / non-profit organizations.  All of our merchandises are designated for our customers to re-sell.   A seller's permit is required for customers from the State of California only.  

 

Do you charge sales tax? 

8.75% sales tax is charged to customers from the State of California without a valid seller's permit or a business license. 


How do you accept payment?

We accept major credit cards directly on our website secured by Chase Paymentech and via Paypal.  All international credit cards are accepted through Paypal Online Credit Card System – You do not need a Paypal account to make a payment via Paypal. 

We accept a money order / check, but this method of payment may cause a delay in processing an order.   If your payment method is via money order or check, your payment must be received within 5 business days from the date of your order. 

 

How does my transaction at August Caps Wholesale show on my bank statement? 

Normally, within 3-5 business days, your transaction will show on your bank statement under Crown Hat, Inc. and CEO name (Keum S Lee) may appear as well.  If you payment method is via Paypal, it will simply show as Paypal*August Caps Wholesale. 

 

How do you ship an order?

We ship all of our domestic wholesale orders via UPS.   All international orders and all small orders under $50.00 are shipped via USPS Priority or First Class Mail.  Tracking number is provided once shipped. 

 

How soon do you ship an order? 

We ship most orders within 1-2 business days.  If orders are received by 9AM PST Tues-Fri, we try to ship on the SAME DAY.  All weekend and Monday orders are shipped within 2 business days.   Please keep in mind that even if you choose an expedited shipping method (2nd Day Air / 3 Day Select), it may take up to 2 business days to prepare your order to ship.

 

When will I get my order?

If your shipping method is via UPS Ground (most common), it will take 4-5 business days for delivery.   If you have chosen UPS 3 Day Select or 2nd Day Air, you will receive your order within 2-3 business days.  Please add at least 1+ business day for handling / preparing your package.

You may NOT upgrade a shipping method AFTER your package has already been shipped.  Please choose your shipping method carefully prior to placing an order.

 

Do you ship to PO Box?

No. UPS does not deliver to a PO Box address.

 

Can you ship my order via USPS instead of UPS?

Our default shipping setting for all wholesale orders is via UPS.   Only time we make an exception is for orders from Hawaii and Alaska.  If there is any reason for you to ship your order via USPS instead of UPS, please write to us PRIOR to placing your order to discuss your options.   There may be an extra handling fee for USPS shipping. 

 

Do you ship internationally? 

Yes, we ship to all countries via United States Postal Service Priority Mail with insurance.  $100.00 USD minimum order is required of ALL international orders.  Shipping rate varies from $35.00 to $250.00+ depending on the destination and weight of your order.  E-mail us for an estimate of your shipping fee.  We refund an overpaid shipping fee less $5.00 handling fee.    Normally, it can take 1-2 weeks for international delivery.  You may check the status of delivery via www.usps.com.

 

How can I get your wholesale pricing?

ALL of our pricing listed on our online store is the wholesale rate for resellers.  Case pricing (each case is 12 dozen / 144 hats per style/color) applies on all available items.  An order over $1,500.00 qualifies for free shipping and a wholesaler / distributor customer may receive an overall % discount.  

 

Do you have cases available?

We usually keep cases of blank baseball caps, snapbacks, and embroidery/logo hats.    Inventory for rhinestone hats, women’s hats, and western hats fluctuates highly on a daily basis.  If you need to place an order of a case or more, e-mail us prior to placing an order. 

 

Where are your hats made? 

Our hats / caps are made in China and Vietnam.   As for many of our rhinestone caps, we direct import the blank caps and custom design and hot-iron them in Los Angeles, CA to ensure the quality.  All of our T-shirts are made from start to finish in USA. 

 

Can I return an item I do not want? 

All sales are final.  Please double check your shopping cart prior to placing an order. 

 

Can I return an item that is defective?

We double check to ensure the quality of all our caps prior to shipping.   However, if you believe that you have received a defective item upon delivery, please write to us within 3 business days from the delivery with a photograph of the defect.  Upon review, we will provide a store credit for the defective cap(s).  

 

How do I receive a discount / coupon code?

Discount is provided to an order over $1,500.00 and our regular wholesaler / distributor customer orders.  We give a coupon code for various discounts such as one free hat and $5.00-$30.00 off to our regular reseller customers who place a weekly order over $100.00 with us.   Besides our case pricing, our wholesale rate is the best we can offer, and bargaining for each hat pricing discount is not available.

If you have placed a weekly order for over 30 days of period and have not yet received a coupon code, kindly write to us and we will review / provide a coupon code.

 

Can I get free shipping?

Currently, an order over $1,000.00 receives an automatic free shipping online.   Only other case for free shipping is when we determine that a customer has placed multiples orders adding up to $1,500.00 within 3-month cycle.

 

My item is missing from an order.  What happened?

If your item has been sold out at the time of your order, we mark it on an invoice and process credit.  Before you finalize an order, you are asked whether you want a refund or store credit for any item short.   We process a refund or store credit depending on your answer within 2-4 business days from shipping your order.


I got a different / wrong item in my order!  What happened?  

Only time you would get a different item is if the merchandise is sold out at the time of your order and you have selected "substitute with similar items available" for any out-of-stock item during final check out.  We try to match the substitution hat as closely as possible to the hat you have ordered.  

 

Do you do custom embroidery?

No, we have discontinued embroidery since October 2012. 

 

How can I download your product images to re-sell on my website? 

We have disabled our product images for public download after we have found several online merchants inappropriately using our images to sell without placing an order with us.   However, if you already have placed an order with us and need the image files to sell, we are more than happy to provide you the files.  Send us a request via “contact us” message feature or email augustcaps@gmail.com with your order number. 

 

Hats I want are out of stock!  When will you re-stock them?

It depends.  Sometimes we sell out certain items unexpectedly fast and it takes some time for us to manufacture again overseas and bring them here.  Often times, sold out items get re-stocked within 1-2 months, but it varies per items.  We “hide” items out of stock from our online store inventory until they get re-stocked again.  Please check our online store regularly, or send us an e-mail request for re-stock of products. 

 

Are there tags inside your hats that may lead my customers to your website? 

No, our merchandises do not have our website address or their wholesale price tag.  All the tags simply indicate the material of the hats and where they were made.


Do you have a printed catalog?  

No, we no longer print a hard copy catalog.  Please use our online store to browse all of our available merchandises for wholesale. 

 

Can I cancel my order? 

If your order has already been shipped, you cannot cancel your order.    You may cancel your order if your order has not yet been shipped, but there is a cancellation fee of $5.00. 

If you send us back the package, you will be refunded/credited for the hats only.   Shipping fee is NOT refundable.


I am no longer in business.  How can I close my account permanently?  

Please write us a request for account closure via email augustcaps@gmail.com.  We will close your account permanently.  You will no longer receive any e-mail notification from us. 

 


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